A Guide To Business Telephone Systems

Making and receiving telephone calls is an important part of all business operations, and so having the right kind of telephone system in place is something that needs to carefully thought about. Whilst all of the main types of business telephone systems essentially do the same thing (i.e. make and receive calls), there are significant differences in the way that they work, their capacity and their price. What follows is a brief overview of your options…

Private Branch Exchange Telephone Systems (PBX) – Unlike other telephone systems, this one is compact and flexible. It has more features than the other options and is easier to upgrade and to customize according to your needs. It can hold over fifty extensions and so is a good choice for large companies. However, as this system is the most advanced and provides the biggest capacity, it is the most expensive one.

Key Telephone Systems – This system is popular with small businesses because it is well priced and is easy to set-up. It is most beneficial (in terms of usage and price) for companies with between ten and fifty employees. It can potentially cope with dealing with more than fifty extensions but that is not really what it was designed for. It can be combined with a PBX system though.

Voice Over Internet Protocol (VOIP) – This system is both the cheapest and the easiest to set-up. Unfortunately, it also the most basic of the four types of telephone systems and many of the features found on other systems are not available on this system. For businesses with just a few employees, and especially businesses who need to keep costs down to an absolute minimum, it is the best option.

KSU-Less Telephone Systems – This is the system that most small businesses use. Why? Because it is customizable, easy to install and portable (moving it from one office to another if you relocate is no problem). It can efficiently deal with up to ten extensions, which is enough for most small businesses. Upgrades are expensive though, so if you think that you be hiring lots of employees over the next couple of years then you may want to consider a key telephone system instead.

Ultimately, which telephone system you use is less down to personal preference and more down to the size of your business and how much you expect it to grow over the next few years. If you are not sure which one to opt for then speaking to a consultant at a firm that specializes in these systems is advisable.

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