Top 10 Predictive Dialers Call Centers Power Dialers Auto Dialers
I hope you find this information on Predictive Dialers, Auto Dialers, Power Dialers, and Call Centers applications useful. This is specific information for telemarketing, lead generation, business development, sales, and marketing in a home based business environment.
If you are going to be competitive, want to or need to touch with as many people in the least amount of time, want to be successful in the telemarketing, lead generation, business development, sales and marketing industry, you’ll inevitably have to consider using an auto or semi-auto dialing solution: a tool that will dial more numbers for you in less time with less effort than manual dialing. Some systems will increase dialing productivity by 30-80% and will even help you manage your data.
Built in and around the core of some of these applications are cool features like a pop-up veil with as much detail on the person or company being called as you’d need, an integrated CRM, a call recorder, a tool that will allow you to leave a pre-recorded voice message so you don’t have to keep repeating yourself, email templates for one click sends, a calendar with pop-up reminders for scheduled call backs, a DNC scrubber, management tools, training tools, and other smart add-ons. Some of these applications will integrate into your CRM system, like SalesForce, SugarCRM and ZOHO.
To give perspective, I am a business development person (Telemarketer with collateral tools and services) and I work my contracts every day. I have been providing a variety of marketing services for over 15 years. I work from my home office in Montreal, Canada. I advertise and work hard to get and keep my clients. I have learned over the last 15 years and continue to learn what works best for me and what doesn’t. All that to say, I am not a professional blogger but a telemarketer, business development, sales and lead generating person, a tell with a lot of energy and passion for what I do. I have tried some of these products out in a real world, trial-by-fire setting.
I have had the privilege of trying a few different predictive dialer applications while running my home based call center. Some are astonishing (I am still using my SpitFire Predictive Dialer, I fancy it). One that gave me a very hard time was EVS7’s Dolphin Power Dialer. This one caused me to lose 3 days of work trying to get it to work . It turned out to be more or less incompatible with my operating system. On the bright side, they did refund all of my money. You’ll need to research, understand the capabilities and sample a few out before deciding.
I’ve effect this list together which includes what I call the predictive dialer, power dialer, auto dialer or call center applications. Different people call them different things. The factors that I focused on their stability, the hasten at which they dial, sound quality, cost effectiveness and caller details.
These solutions range from very affordable, stand alone systems to very exotic and expensive that I did not even get a chance to try as they where out of my price range. I have included them because they come up towards the top in search engines so I can’t overlook them. My ratings of the products that I have not tried are based on what I have read up on what others who have aged them have written about their experience and some technical information from tech papers.
1. Five9’s Virtual Call Center – Hosted, SIP based VOIP, Web based. No long term contracts; there is a set up fee, familiar interface and set up. Good sound quality. Great for someone that doesn’t want to have their solution. $$ +++
2. Spitfire Predictive Dialer – Stand alone. SIP based VOIP. An additional server may be required, feature rich, easy to use and set up. Compared to hosted solutions the product amortizes in about 10 months, organic growth as you add on more agents or resell the service. I love it because I can use it to provide a hosted solution to my clients. Best professional value for a low cost, $$$ +++++
3. Voicent’s Predictive Dialer – Stand alone. SIP based VOIP and LAN. Low cost. I tried this on the trial basis and I liked it. It has a feature rich interface, familiar and easy to use and to have residence up and running in a short period of time. Seems like a great value. $$ +++
4. SolusOne’s Virtual Call Center – Hosted, SIP based LAN. Monthly fee, spot up fee plus LD. Feature rich, Simple exhibit. Easy to exhaust with an easy and familiar interface and set up. $$$ easy to exhaust ++++
5. Volcalcom’s Predictive Dialer Solution – Hosted, VOIP Web Based. Feature rich – more than most systems offer. $$$$ ++
6. Callfire’s Cloud Call Center - as low as 2$ an hour including LD for the light version. The heed goes up the more features you ad. An easy set up as an administrator/user and easy for your callers to log in. For an example of an escalated cost and where you’ll need to be vigilant is the transferred call, when a call is transferred to another person you will be billed at 8.5¢ per minute. Not abominable but it can get expensive depending upon your requirement and usage. This product is more of a service. Pay as you go is a chilly idea. service $$ +++
7. EVS7’s Power Dialers – Stand alone. VOIP or LAN. Low cost. Easy to use, set up is a bit more complicated than most. Many of EV&’s default settings are only familiar to them and will require a fair amount of customer befriend. I wished it worked as well as advertised. Didn’t integrate with my operating system. If you are running XP or Vista it may work well for you. $ +
8. Insidesales.com’s Predictive Dialer 2.0 – VOIP Web based. Monthly fee and set up. Feature rich. Really easy to exhaust and set up. Easy arrangement to try them out with their 1000 free trial minutes, very wintry auto call back features. $$$ ++++
9. Vanillasoft – VOIP, Web Based. Monthly fee. Free 30 day trial. Easy to use and space up. $$$ +++
10. Skype – Not really a predictive solution but allows for fast dialing on the cheap. Voip (obviously) and with a plug in for MS office you can click dial in Excel or Word. Telify Firefox plug-in allows you to click dial apt off of a website. Procure Pamela Call Recorder to narrate your calls and bag a free CRM like ZOHO to help manage your data. This is a good solution for people who are starting out and don’t have enough capital or credit to but a fully functional solution.
If you want to be a telemarketer, business development person, sales person or a lead generator you are going to have to think about getting one of these. For a consultation on these products, web beget software, Content Management Systems or how to market your business plunge by my website and contact me. I’ll be happy to attend out. Be positive, be productive and keep dialing!
~Stephen Sockett
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Filed under VoIP Office Solutions by on Nov 18th, 2011. 
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